If your order arrives damaged, faulty, or incorrect, please contact us as soon as possible after delivery at info@annaandstefan.com.

To help us review the issue quickly, please include:

• Your order number
  
• Clear photos of the item
  
• Photos of the packaging, if relevant
  
• A short description of the issue
  

Our customer support team will review your request and help find a suitable solution as quickly as possible.

Once your order has been dispatched, we’ll send you a shipping confirmation email with your tracking details.

You can use the tracking link in that email to follow your parcel and view the latest delivery updates.

You can request a return within 30 days of receiving your order, as long as the item meets our return conditions.

Return shipping costs are the customer’s responsibility, unless your item arrives damaged, faulty, or incorrect. Once your return has been received and approved, your refund will be issued to the original payment method.

You can read our full policy here:

Return Policy

We accept a range of secure payment methods at checkout, including major debit and credit cards, Apple Pay, Google Pay and Shop Pay.

Yes, we currently deliver within Australia only.

Our daily order cut-off time is 14:00 (AEST). Orders placed before this time on a business day will begin processing on the same business day. Orders placed after 14:00 (AEST), or on weekends or public holidays, will begin processing on the next business day.

All orders are processed within 1–3 business days, Monday to Friday, excluding public holidays. Once your order has been processed, it will be shipped from our logistics centre.

Our estimated shipping time is:

Australia: 8–12 business days

Your total estimated delivery time is approximately 9–15 business days from the date of purchase.

Shipping times may vary due to seasonal demand, transport or logistics capacity, customs clearance procedures, public holidays, high order volume during promotions or warehouse sales, weather conditions, incorrect address details or operational delays outside our control.

You can find more details in our full Shipping Policy.

Yes, each product page includes a size guide to help you choose the right fit.

If you are unsure between sizes or need extra guidance, our customer support team will be happy to help before you place your order.

You can add your discount code during checkout. Simply enter the code in the discount field and apply it before completing your order.

Once applied successfully, the discount will be shown in your order total. Any active bundle offers or sale discounts will also be reflected at checkout where applicable.

Please contact us as soon as possible after placing your order if you would like to cancel it.

We will do our best to help, but once an order has been processed, fulfilled, dispatched or handed over to our logistics centre, it can no longer be cancelled.

If your order has already been shipped, you may request a return after delivery in line with our Return Policy.

If your question has not been answered above, our customer support team will be happy to assist you.

You can contact us by email at info@annaandstefan.com or by phone at +44 7882 740793.

Our customer service hours are Monday to Friday, 9:00–17:00 (AEST). We aim to respond within 12 hours during business days.