Privacy Policy
Last updated: 23 July 2026
This Privacy Policy explains how Anna & Stefan, operated by A.A.Z. Commerce, collects, uses, stores and protects your personal information when you visit or make a purchase from our website. We handle personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth), together with other applicable data-protection laws.
1. Who we are
Anna & Stefan is a fashion store operated by A.A.Z. Commerce (company number 98251147), Hugo de Grootsingel 56, 1611ZS Bovenkarspel, The Netherlands. For any privacy questions you can contact us at info@annaandstefan.com.
2. Information we collect
We may collect the following information:
- Contact and identity details you provide, such as your name, email address, phone number and delivery address
- Order and payment details needed to process and deliver your order (card details are handled by our payment providers and are not stored by us)
- Communications you send us, such as customer-service enquiries
- Technical and usage data, such as your IP address, device and browser type, and how you interact with our website, collected through cookies and similar technologies
3. How we use your information
We use your information to process and deliver your orders, provide customer support, send order and shipping updates, prevent fraud and misuse, comply with legal obligations, improve our website and, where you have agreed, send marketing communications you can opt out of at any time.
4. How we share your information
We share personal information only as needed to run our store, for example with payment providers, shipping and fulfilment partners, and technology providers that operate our website and email systems. These parties may only use your information to provide their services to us. We do not sell or rent your personal information. We may disclose information where required by law.
5. Cookies
Our website uses cookies and similar technologies to operate the site, remember your preferences, analyse traffic and, where applicable, support marketing. For more detail, please see our Cookie Policy. You can manage cookies through your browser settings.
6. Data retention
We keep personal information only for as long as necessary for the purposes described in this policy, including to meet legal, accounting and reporting obligations. When information is no longer needed, we securely delete or anonymise it.
7. International data transfers
Because our company is based in the Netherlands and we work with international service providers, your information may be processed outside Australia. Where this happens, we take reasonable steps to ensure your information is handled securely and in line with this policy and applicable law.
8. Security
We use reasonable technical and organisational measures, including encryption and secure checkout technology, to protect your information against loss, misuse and unauthorised access. No method of transmission or storage is completely secure, but we work to protect your information at all times.
9. Your rights
Subject to applicable law, you may request access to the personal information we hold about you, ask us to correct or update it, request deletion, object to or restrict certain processing, and withdraw consent to marketing. To exercise these rights, contact us at info@annaandstefan.com. You also have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has not been handled correctly.
10. Children's privacy
Our website is not directed at children, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.
11. Changes to this policy
We may update this Privacy Policy from time to time. Any changes apply from the date the updated policy is published on our website.
12. Contact us
For any questions about this Privacy Policy or how we handle your information, contact us at info@annaandstefan.com or +44 7882 740793.
Our Business Information
Store name: Anna & Stefan
Company name: A.A.Z. Commerce
Company number: 98251147
Email: info@annaandstefan.com
Phone: +44 7882 740793
Business address: Hugo de Grootsingel 56, 1611ZS Bovenkarspel, The Netherlands
Customer service hours: Monday to Friday, 9:00–17:00 (AEST)
Response time: We aim to respond within 12 hours during business days.