Payment Policy

Last updated: 23 July 2026

At Anna & Stefan, we aim to make checkout simple, secure and clear. This Payment Policy explains the payment methods available on our website and how payments are processed.

1. Accepted payment methods

You can choose from the payment methods shown at checkout. These may include:

  • Visa
  • Mastercard
  • Maestro
  • Apple Pay
  • Google Pay
  • Shop Pay
  • Major debit and credit cards

We do not currently accept PayPal. The exact payment methods available for your order may depend on your device, location, browser and the options supported by our checkout provider.

2. Currency

Orders placed through Anna & Stefan are processed in Australian dollars (AUD), unless another currency is clearly shown at checkout. If your bank or payment provider applies currency conversion or international transaction fees, these are the responsibility of the customer.

3. Secure checkout

All payments are processed through secure, PCI-compliant payment providers. Your payment information is protected using encryption and secure checkout technology. Anna & Stefan does not store your full card details on our own systems; card and payment information is handled securely by our payment processing partners.

4. Charge authorisation and timing

By placing an order, you confirm that you are authorised to use the selected payment method. Payment is taken at the time your order is placed. We reserve the right to refuse, cancel or review an order where payment appears unauthorised, incomplete, suspicious or affected by a technical or pricing error. If an order is cancelled after payment has been taken, we will arrange a refund to the original payment method.

5. Order confirmation

Once your payment has been completed successfully, you will receive an order confirmation email with the details of your purchase. Please check your order confirmation carefully. If you notice an issue with your order, billing or delivery details, contact us as soon as possible.

6. If a payment fails

If your payment is declined or does not go through, please check that your card details are entered correctly, your billing address matches the details held by your bank, your card has sufficient available funds, and your selected method is supported at checkout. If the issue continues, please contact your bank or payment provider for further information.

7. Questions about payment

If you have any questions about payment, checkout or your order, our customer support team will be happy to help at info@annaandstefan.com or +44 7882 740793.

Our Business Information

Store name: Anna & Stefan
Company name: A.A.Z. Commerce
Company number: 98251147
Email: info@annaandstefan.com
Phone: +44 7882 740793
Business address: Hugo de Grootsingel 56, 1611ZS Bovenkarspel, The Netherlands
Customer service hours: Monday to Friday, 9:00–17:00 (AEST)
Response time: We aim to respond within 12 hours during business days.