Shipping Policy
Last updated: 23 July 2026
At Anna & Stefan, we aim to make delivery clear, transparent and easy to understand. Please read the information below for details about our delivery area, order cut-off time, processing time, shipping time, tracking and delivery support.
1. Delivery area
We currently deliver to customers within Australia only. Orders placed for delivery outside Australia may not be accepted or processed at this time.
2. Delivery address
Your order will be shipped to the delivery address you provide at checkout. Please make sure your name, address, postcode, email address and phone number are entered correctly before completing your order. Incorrect or incomplete delivery details may cause delays or a failed delivery.
If you notice an error in your delivery address after placing an order, please contact us as soon as possible. Once an order has been processed, fulfilled or dispatched, we may no longer be able to change the delivery details.
3. Order cut-off time
Our daily order cut-off time is 2:00 PM (AEST). Orders placed before 2:00 PM (AEST) on a business day begin processing on the same business day. Orders placed after 2:00 PM (AEST), or on weekends or public holidays, begin processing on the next business day. The cut-off time does not change the total estimated delivery time.
4. Order processing time
All orders are processed within 1–3 business days. Business days are Monday to Friday, excluding public holidays. During this time your order is reviewed, prepared and handed over for fulfilment. Once processed, it is shipped from our logistics centre.
5. Shipping time
Once your order has been processed, the estimated shipping time within Australia is 8–12 business days (Monday to Friday, excluding public holidays). Shipping time begins after the processing period is complete.
6. Total estimated delivery time
Your total estimated delivery time includes both processing time and shipping time:
- Order processing time: 1–3 business days
- Shipping time: 8–12 business days
- Total estimated delivery time: approximately 9–15 business days from the date of purchase
7. Shipping cost
We offer free standard shipping on all orders within Australia. There are no additional standard shipping fees at checkout. All prices and any applicable charges are shown in Australian dollars (AUD).
8. Order tracking
Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available. Tracking updates may take some time to appear after dispatch. If your tracking link does not update immediately, please allow time for the delivery network to refresh. You can also follow your order from the Track Your Order link in our menu.
9. Delivery delays
We aim to deliver every order within the estimated timeframe, but delays can occasionally occur due to seasonal demand, transport or logistics capacity, public holidays, high order volume, weather conditions, incorrect or incomplete address details, or operational delays outside our control. If your order is taking longer than the estimated timeframe, please contact our customer support team so we can review the tracking status.
10. Failed delivery or incorrect address
If a parcel cannot be delivered because of an incomplete or incorrect address provided at checkout, or if it is refused or left unclaimed, delivery may be delayed, returned or marked as undeliverable. Please contact our customer support team so we can review the parcel status and advise on the available options. Anna & Stefan is not responsible for delays caused by incorrect or incomplete delivery details entered by the customer.
11. Delivery confirmation
Once the carrier marks a parcel as delivered, the order is considered delivered. If tracking shows delivered but you cannot locate the parcel, please check with other members of your household, neighbours, building reception and safe-place locations, then contact us so we can review the available tracking information.
12. Questions about shipping
If you have any questions about shipping, delivery or tracking, our customer support team will be happy to help. You can reach us by email at info@annaandstefan.com or by phone at +44 7882 740793. This Shipping Policy does not affect any rights you may have under the Australian Consumer Law.
Our Business Information
Store name: Anna & Stefan
Company name: A.A.Z. Commerce
Company number: 98251147
Email: info@annaandstefan.com
Phone: +44 7882 740793
Business address: Hugo de Grootsingel 56, 1611ZS Bovenkarspel, The Netherlands
Customer service hours: Monday to Friday, 9:00–17:00 (AEST)
Response time: We aim to respond within 12 hours during business days.